Return Policy

This policy is offered in addition to your statutory rights.

Return address

JWS Europe Ltd
Unit B3 Dolphin Way
Shoreham By Sea
BN43 6NZ


"Good Will" Returns Policy

 
In addition to your statutory rights, we have a “Good Will Returns Policy”. Our Good Will Returns Policy means that if you are not entirely happy with your purchase you can return your item(s) within 30 days of placing your order for an exchange or refund to the original payment method used. 

You must ensure the products are returned to us within 30 days otherwise your refund may be refused.

Any items returned for refund or exchange must be in original/fully resalable condition.

For any returns or exchanges, a refund will not be provided for the delivery costs unless the item(s) is incorrect or faulty.

If returning items by post or courier, please retain your proof of posting as you are responsible for the items until they reach us.

We`ll need a short cover letter containing your order number, name, address and contact details, this will help us speed up your return.

Please make sure the return packaging is suitable and it`s never a bad idea to photograph the packaging before returning it to us, to help resolve any disputes in the unlikely event your parcel is damaged on it`s way back to us.

A refund will be credited to your original payment method within 10 days of us receiving the returned goods. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

Please feel free to get in touch with us if you need to know what the status of your return is

Incorrect / Defective Goods

We are humans and sometimes mistakes happen, in the unlikely event you receive incorrect or defective goods, please contact us and we will ensure that the situation is resolved quickly and to your full satisfaction, with no extra cost to yourself.

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by calling us on +441273 461506 or emailing us at [email protected]

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

International Returns
It is your responsibility to pay any delivery charges, duties and taxes incurred to return your item(s).


Christmas Returns Period

We’ve extended our return period for Christmas. On top of our usual returns policy of 30 days for online purchases, any items purchased between 28th November 2018 and 23rd December 2018 can be returned for an exchange up until 21st January 2019.


Right to Cancel

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).